Help & FAQ

Frequently asked questions to get you up and running Optimus Commerce in your solution.

What is Store setup?

Store setup is the central configuration for a webshop in Optimus Commerce. It connects commerce functionality with the website pages and email settings used for products, baskets, checkout, and order communication.

What can be configured?

  • Store alias – An internal name used to identify the store setup.

  • Order confirmation recipient – The address receiving order-related notifications.

  • Order confirmation sender – The name and email address customers see on order confirmations.

  • Basket template – The template or route used to display the shopping basket.

  • Checkout template – The template or route used for checkout.

  • Product details template – The template or route used for product details.

Why is Store setup important?

Store setup provides the connection between the commerce engine and the website presentation layer. If a required template is missing or invalid, the corresponding customer journey may not open. Incorrect email settings can also prevent order confirmations from being delivered correctly.

Recommended practice

Use a clear alias, an approved sender email address, and valid published templates. After saving changes, test a product page, basket, checkout, test order, and order confirmation email.

Need more help?

Maybe you need more technical help. Perhaps checkout your documentation?